Franchise Ombudsman Program: Neutral and Confidential Solutions for Disputes

In the business world, disputes are inevitable, and this holds true for franchise relationships as well. In this context, the ARF Ombudsman Program offers franchisors and franchisees the services of a neutral and confidential third party to resolve disputes in an amicable and prompt manner. Whether you are a franchisee or franchisor in Romania, you can contact the Ombudsman free of charge to discuss any issue or concern related to your franchise relationship.

Frequently Asked Questions

What is an Ombudsman?

An Ombudsman is a neutral and independent resource that provides informal and confidential assistance for resolving concerns and complaints. They facilitate finding a solution by discussing issues and proposing possible resolutions, including guiding towards other dispute resolution methods.

Who Should Contact the Ombudsman?

Any franchisee or franchisor operating in Romania can contact the Ombudsman to discuss an issue or concern regarding their franchise relationship, with the assurance of being heard by a neutral and objective person.

What Are the Costs?

The Ombudsman service is available at no cost to users. Funding for this service is provided through sponsorship donations from the franchise community, supported by the Romanian Franchise Association (ARF).

What Can I Expect When Contacting the Ombudsman?

  • Absolute confidentiality
  • Prompt response to your concerns
  • Information and guidance
  • Discussions about available alternatives
  • Diplomatic and respectful approach

What Can't the Ombudsman Do?

The Ombudsman does not take sides in disputes, breach confidentiality, make management decisions, or provide legal advice.

Confidentiality: The Foundation of the Program

All conversations with the Ombudsman are private and confidential. The program adheres to the Code of Ethics of the Romanian Franchise Association, with a strong emphasis on maintaining confidentiality in all aspects. The exception to this rule is in extremely limited circumstances, such as a serious threat to one of the involved parties.

How Can I Contact the Ombudsman?

  • Phone: +0738 888 048
  • E-mail: info@francizor.ro

Regardless of the nature or complexity of the issue, the ARF Ombudsman is here to provide support and guidance in a professional, confidential, and objective manner.