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Franchisee Manager Courses

Franchisor Manager Courses 

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Franchisee Manager Courses

Franchisee Manager Courses  is suitable for franchisees operating one or more sites of a franchise operation within any industry sector. In this roleindividuals apply well-developed skills and have managerial responsibilities for the franchise and the relationship with a franchisor. If you are looking to grow your business or to start a new business, franchising can be one of the fastest, most cost-effective and safest methods to do so.

Franchisee Manager Courses - Application

This course describes the skills and knowledge required to comply with obligations set out in the franchising agreement and with relevant legislative requirements specific to the type of franchise. It applies to individuals who require a broad knowledge of franchisee obligations and legislative requirements and who use this knowledge to develop compliance strategies.

*** Courses are in English 

Course Description 

  1. Manage compliance with franchisee obligations and legislative requirements  
  2. Establish a franchise
  3. Manage relationship with franchisor
  4. Coordinate business resources
  5. Make a presentation
  6. Coordinate implementation of customer service strategies
  7. Address customer needs
  8. Report on financial activity
  9. Work within a franchise
  10. Maintain business technology
  11. Develop teams and individuals
  12. Promote products and services
  13. Undertake marketing activities
  14. Establish networks
  15. Analyse and present research information
  16. Identify risk and apply risk management processes
  17. Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Franchisee Manager  - Extract from the course curricula

Elements and Performance Criteria

Unit Sector - Management and Leadership – Franchising

Manage compliance with franchisee obligations and legislative requirements

Application - This course describes the skills and knowledge required to comply with obligations set out in the franchising agreement and with relevant legislative requirements specific to the type of franchise. It applies to individuals who require a broad knowledge of franchisee obligations and legislative requirements and who use this knowledge to develop compliance strategies.

ELEMENT  PERFORMANCE CRITERIA 
Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Determine franchisee obligations and legislative requirements

1.1 Identify obligations under franchising agreement

1.2 Identify relevant legislative requirements

1.3 Access codes of practice and material that interprets and explains obligations and legislative requirements

1.4 Clarify obligations and legislative requirements with franchisor and relevant government and licensing agencies

2 Develop strategies for compliance with franchisee obligations and legislative requirements

2.1 Analyse available information on obligations and legislative requirements to develop strategies for compliance

2.2 Check strategies with franchisor to determine suitability to operate franchise within obligations and legislative requirements

2.3 Use strategies to develop regular, cyclical compliance checks

2.4 Complete training to facilitate compliance requirements

3 Undertake scheduled compliance checks

3.1 Communicate compliance requirements to staff

3.2 Delegate compliance checks to relevant staff and provide training and support for staff to carry out these checks

3.3 Record timing and outcomes of compliance checks according to organisational requirements

3.4 Identify instances of non-compliance from compliance checks

4 Act on identified instances of non-compliance with franchisee obligations and legislative requirements

4.1 Determine courses of action to address instances of non-compliance

4.2 Seek assistance of franchisor or other relevant parties to address non-compliance

4.3 Take action to address non-compliance

4.4 Make checks to ensure non-compliance has been addressed

4.5 Monitor compliance in a specific area to ensure continuing compliance

4.6 Analyse reasons for non-compliance to guide future compliance

Make a presentation

Unit Sector - Communication – Interpersonal Communication

Application This modules covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. This modules applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.

Elements and Performance Criteria

ELEMENT  PERFORMANCE CRITERIA 
Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Prepare a presentation

1.1 Plan and document presentation approach and intended outcomes

1.2 Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed

1.3 Select presentation aids, materials and techniques that suit the format and purpose of the presentation, and will enhance audience understanding of key concepts and central ideas

1.4 Brief others involved in the presentation on their roles/responsibilities within the presentation

1.5 Select techniques to evaluate presentation effectiveness

2 Deliver a presentation

2.1 Explain and discuss desired outcomes of the presentation with the target audience

2.2 Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas

2.3 Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes

2.4 Use persuasive communication techniques to secure audience interest

2.5 Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences

2.6 Summarise key concepts and ideas at strategic points to facilitate participant understanding

3 Review the presentation

3.1 Implement techniques to review the effectiveness of the presentation

3.2 Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation

3.3 Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented

Work within a franchise

Application -  This modules describes the skills and knowledge required to work within a franchise to contribute to the successful operation of the business within a framework of compliance requirements. It applies to staff who currently work, or are interested in working, in franchised businesses. These staff may be in a broad range of roles, such as retail, trade or hospitality.

Unit Sector - Management and Leadership – Franchising

Elements and Performance Criteria

ELEMENT  ELEMENT 
Elements describe the essential outcomes. Elements describe the essential outcomes.
1 Clarify requirements for working within a franchise

1.1 Determine role and responsibilities as an employee

1.2 Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate

1.3 Evaluate own skills to determine training needs to meet role and responsibilities

1.4 Seek assistance from supervisor/line manager/owner to evaluate training needs

1.5 Request and negotiate any reasonable adjustments to meet these identified needs

2 Clarify own contribution to meeting compliance requirements

2.1 Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities

2.2 Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan

2.3 Undertake required audits, checks and associated tasks as per schedule

2.4 Seek advice as required to resolve difficulties arising in performing scheduled tasks

2.5 Accurately complete workplace records involved in meeting compliance requirements in a timely manner

3 Review own contribution to franchise operations

3.1 Seek feedback from others to confirm own role and responsibilities are being met

3.2 Review own work to ensure required tasks are undertaken as per schedules and work plans

3.3 Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise

3.4 Provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities

Report on financial activity

Application - This unit describes the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports. This unit applies to individuals with a broad knowledge of financial activities who contribute financial skills and knowledge to address reporting requirements of clients and legal authorities. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

Unit Sector -Finance – Financial Administration

Elements and Performance Criteria

ELEMENT  PERFORMANCE CRITERIA 
Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Compile financial information and data

1.1 Collect, evaluate and code current financial data to ensure consistency, quality and accuracy in accordance with organisational requirements

1.2 Use conversion and consolidation procedures to compile analysis in accordance with organisational requirements

1.3 Make, record and disclose asset and liability valuations in accordance with organisational requirements

1.4 Ensure that discrepancies, unusual features or queries are identified, resolved or referred to the appropriate authority

2 Prepare statutory requirement reports

2.1 Correctly record income and expenditure to ensure compliance with statutory requirements

2.2 Calculate liabilities for tax in accordance with current legislation and revenue gathering practices

2.3 Correctly identify relevant receipts, revenue documentation and payments

2.4 Ensure that statements and claims take full advantage of available benefits and allowances in accordance with statutory requirements

2.5 Submit statutory requirement reports to appropriate authorities within stated deadlines

3 Provide financial business recommendations

3.1 Ensure that recommendations are logically derived and supported by evidence in report

3.2 Provide recommendations to propose constructive actions to enhance the effectiveness and efficacy of functions and services

3.3 Ensure recommendations are concise and facilitate direction and control of organisation’s operations

3.4 Identify and prioritise significant issues in statements including comparative financial performances for review and decision making

3.5 Ensure structure and format of reports are clear and conform to organisational and statutory requirements