18 Keys To Exceptional Customer Service


Franchise |18  Keys To Success

Franchise – by virtue of having spent most of my business career in the franchising sector, I recognize how open communication, a non abusive open door policy and meetings between the franchisor and its franchisees and other related activities, contribute towards building and enhancing positive franchise relations. I have put this class together in the hope that some if of my experiences and, knowledge, could help other franchise companies, or companies in general, enhance and grow their operations. During this class and the various modules, I will be reviewing some key components, what I call the “enabling factors”, of every organization.  I strongly believe that it makes sense for all franchisees to have positive communication and accessibility to franchisor management. This among other factors, are my primary objectives in guiding a franchise organization towards success. Regardless of whether you are a mature or emerging franchisor, you need to have a solid foundation that franchise relations can rest on.  As in a home, if the foundation is solid, the house wont crumble. While it is important to consider industry growth before investing in a franchise, it is more important to analyze an individual franchise company’s track record, keeping in mind that quick growth does not always spell success.  A franchise organization that grows too quickly might not have a service team in place to support all of the units properly. Looking at the mechanism of a clock, we see a host of parts working together in perfect synch to produce the final result: the precise time.  Like the cogs and wheels of a clock, members of a team interlock and connect to produce the final result. Whenever any of these parts, however small, is out of synch, out of place or disconnected, the clock becomes ineffective and inefficient. When all these parts are just placed together, we have a mechanism. When all these parts can work together in perfect synch, then we have a clock. A wise woman once told me “whatever you do in life, you should strive to be the best at it”, keyword, WHATEVER … Enjoy the 10 modules which follow. Have fun going through the material. Think about how what you read can be applied in your specific scenario. Remember,

Acknowledgments | Franchise

This would not have come to fruition without JB, who put „the bug in my ear”.  He never accepted anything less than my best efforts, and for that, I thank him.  Words cannot express my gratitude to the queen of all queens and my close friends, who saw me through this; who provided support, encouragement and talked things over. I would like to express my heartfelt thanks and gratitude to my entire family, who have constantly provided me with their support and encouragement. To J and T, my sunshines, thank you for your understanding and for giving me the best gift and source of motivation – the privilege of being your mother! To my guru, my teacher and inspirational source, thank you for always pushing me further then I thought I could go. You inspired me to find my goal, and made me capable of realizing it.  You blessed me with success and gave me strength, for that I owe you a debt of gratitude.  Thank you for the challenges you made me face, because they gave me the courage to be leading every race. The older I get, the more I realize that the seemingly random and arbitrary events that comprise the story of our lives, are not so random and arbitrary, when we view them from a divine perspective. With the wisdom of retrospective insight, I have countless times learned to acknowledge that „there is no such thing as coincidence”, coincidence is merely G-d’s way of staying anonymous, and for that I always remain forever grateful and blessed. “If I am not for me, who is for me; and if I am (only) for myself, what am I. And if not now, when?” – Hillel, Ethics of the Fathers, 1:14 To the Romanian Franchise Association, I am honored to be working with you and your entire team! Everyone has spent countless hours to bring this project to life and for that I am grateful.  Vă mulțumesc pentru toată munca voastră
Course content – franchise 18 Keys To Success
  • Be the Customer: 10 Tips to Help Improve
  • Team Building
  • Effective Leadership
  • How To Pick The Right Real Estate
  • General Franchising Definitions And Information
  • Standards Of Business ConductnSocial Media
  • How To Pick The Right Franchisee
  • Protecting Your Trademark


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