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Diploma of Retail Leadership - Course

Diploma of Retail Leadership

Diploma of Retail Leadership - Course- 550 Euro

Diploma of Retail Leadership this qualification reflects the role of individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs. This qualification provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants. Individuals with this qualification are able to perform roles such as area manager, state manager, senior store manager, cluster manager and small business owner.

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Diploma of Retail Leadership - Course Description 

The course contain 18 units *** Courses are in English 

10  units must be completed | Please select your units. | Total cost 550 Euro
  1. Drive retail profitability
  2. Undertake strategic planning in retail
  3. Lead the change process
  4. Provide leadership to others
  5. Communicate with influence
  6. Manage recruitment selection and induction processes
  7. Develop and use emotional intelligence
  8. Lead and manage effective workplace relationships
  9. Plan and manage retail projects
  10. Lead the development of business opportunities
  11. Undertake digital marketing activities
  12. Develop a marketing strategy
  13. Plan merchandise buying strategy
  14. Manage risk in the retail environment
  15. Drive sales results
  16. Develop a workplace learning environment
  17. Coach others for success
  18. Manage personal work priorities and professional development

Diploma of Retail Leadership extract from the course curricula

Diploma of Retail Leadership - Drive retail profitability

Application

This unit describes the performance outcomes, skills and knowledge required to interpret financial information for a retail business, and to identify, promote and implement strategies to positively impact the business financials. This unit applies to senior personnel working in a diverse range of retail industry sectors and business contexts. They operate independently and are responsible for making a range of operational business decisions and financial planning and monitoring.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • evaluate financial performance of a retail business over a specific organisational financial period
  • develop and document a financial plan for the same retail business detailing:
  • strategies to drive sales
  • strategies to reduce labour spend
  • strategies to reduce cost of goods
  • contingency planning
  • implement the above financial plan demonstrating the following financial monitoring and control activities:
  • communicating and delegating responsibilities:
  • team or individual sales targets
  • roster to labour spend
  • shrinkage targets
  • measuring financial results to identify trends
  • reviewing variable and semi variable costs
  • consulting the team on financial management and performance.

Diploma of Retail Leadership - Undertake strategic planning in retail

Application

This unit describes the performance outcomes, skills and knowledge required to analyse the operating environment and use results to develop, implement and review a retail strategy. This unit applies to senior personnel working in a diverse range of sectors and business contexts. They operate independently and are responsible for making a range of operational business decisions and strategic planning.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • develop, implement and monitor a strategic plan aligned to organisational vision, mission and values, addressing one of the following strategy directions:
  • market development
  • profitability
  • customer engagement
  • diversification
  • document the above strategic plan including the following details:
  • review of internal and external operating environments
  • SWOT analysis
  • objectives
  • deliverables, scheduling and milestones
  • allocation of roles and responsibilities
  • liaise with and seek input from a wide range of stakeholders while developing the strategic plan.

Diploma of Retail Leadership - Lead the change process

Application

This unit describes the performance outcomes, skills and knowledge required to identify, plan for and evaluate organisational change. This unit applies to senior personnel working in a diverse range of sectors and business contexts. They operate independently and are responsible for making a range of operational business decisions and leading change processes.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • analyse an organisational operating environment to identify a change that impacts one of the following areas:
  • customer service
  • financials
  • operational process
  • people
  • develop and document a change plan for the above identified change that details:
  • internal and external change drivers
  • key metrics
  • action plan
  • resource allocation
  • timeframes
  • roles and responsibilities
  • barriers and risk to change
  • risk and barrier management
  • stakeholder communication
  • strategies to embed the change
  • monitor the implementation of the above plan demonstrating evidence of:
  • communication and consultation with stakeholders throughout the change process
  • evaluation of change against key metrics.

Diploma of Retail Leadership - Provide leadership to others

Application

This unit describes the performance outcomes, skills and knowledge required to lead others to deliver the organisational vision through the development of performance plans and demonstration of leadership behaviours. This unit applies to senior personnel working in a diverse range of sectors and business contexts. They operate independently and are responsible for making a range of operational business decisions and the management of others.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • assess personal leadership style and identify strategies to enhance own leadership style
  • develop a performance plan, in consultation with team members, to deliver the organisations vision detailing:
  • objectives
  • key performance indicators
  • action plan
  • roles and responsibilities
  • implement the above performance plan and provide leadership to team members by:
  • communicating strategies to achieve objectives
  • implementing strategies to motivate and empower team members
  • implementing strategies to achieve high performance standards
  • providing feedback and coaching to team members for improvement in performance
  • resolve a complex and non-routine workplace issues or dispute.

Diploma of Retail Leadership - Communicate with influence

Application

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others. It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Performance Evidence

Evidence of the ability to:

  • negotiate and present persuasively
  • communicate clearly with business associates, client groups and others to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience
  • prepare for, participate in, and lead meetings to obtain outcomes
  • prepare and make presentations to groups of people including:
  • identifying suitable forums for presentations
  • presenting reliable information
  • designing the presentation to meet the needs of the audience
  • answering questions.