Diploma of Retail Leadership

Diploma of Retail Leadership, this qualification reflects the role of individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs.
This qualification provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Diploma of Retail Leadership – Course Outcomes

On successful completion of this course, participants will be awarded a Diploma of Retail Leadership.

This will be suited to the following job roles:

  • Area Manager
  • State Manager
  • Senior Store Manager
  • Cluster Manager
  • Small Business Owner

Diploma of Retail Leadership 

Contains a total of 10 units. 4 core and 6 electives

Core Units

  • Undertake strategic planning in retail
  • Lead the change process
  • Provide leadership to others
  • Drive retail profitability

Elective Units

  • Manage quality customer service
  • Lead and manage effective workplace relationships
  • Communicate with influence
  • Develop a Workplace Learning Environment
  • Ensure a safe workplace
  • Manage personal work priorities and professional development

Entry requirements

There are no entry requirements for this qualification but a candidate who is currently in a workplace or has access to a workplace is highly appreciated for this course .
For Diploma of Retail Leadership courses, the recommended minimum level of education is diploma or equivalent qualification or relevant vocational experience.

Generally, international students need an IELTS band score of 6.0, or recognised equivalent, to demonstrate their English proficiency for directly accepted as an Advanced Diploma student by Jabin Hopkins Institute of Technology (JHIT). Alternatively, students can join in this course:

  • having lower IELTS band score of 5.0 if they have ELICOS.

Assessment methods

A wide variety of assessments methods will be used to assess student competency in each unit. These include but are not limited to:

  • Demonstration and observation
  • Review questions and answers
  • Group assignments
  • Individual projects / portfolios
  • Case studies
  • Role plays
  • Presentations
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