Certificate in Insurance Broking qualification is relevant, online and tailored to the working professional. Developed in conjunction with leading professionals in the industry, the qualification is designed to provide individuals with the practical knowledge and skills to succeed in the insurance industry.
Certificate in Insurance Broking is for those who want to get ahead as an insurance broker in the general insurance industry. Individuals will learn about the insurance industry, products and services, Tier 1 broking advice, general and personal advice, renewals and new business, quality client service, compliance for broking clients, promotion, resources, monitoring team performance, continuous improvement, working with premium clients, risk assessment for clients with complex risk exposures, complex and non-routine claims, identifying loss controls, and reviewing service performance.
Certificate in Insurance Broking – COURSE STRUCTURE
CERTIFICATE IN INSURANCE BROKING IS DIVIDED INTO THE FOLLOWING 10 SECTIONS:
Section 1—Working in an office environment
Examines the basic skills required to work successfully in an office environment. It looks at company procedures, effective communication, using technology and managing conflict.
This section also discusses managing change within the work environment and occupational health and safety issues.
Section 2—The insurance market
Analyses the specific features of the general insurance market and discusses the place of the insurance industry in the wider economic and financial environment. This section also looks at some common features of insurance policies and examines how insurance products are priced and sold.
Section 3—The financial environment
Introduces the Australian economic and financial environment and identifies various financial markets, the products that are bought and sold and the key players in these markets. This section also discusses how the economic environment influences the various financial markets.
Section 4—The legal environment
Introduces the legal system. First it looks at the key bodies that regulate the financial services industry and then presents an overview of two specific pieces of legislation—the Competition and Consumer Act .
Section 5—The Insurance Contracts Act
Examines the concepts contained in the Insurance Contracts Act that affect the general insurance industry and work practices.
Section 6—The Corporations Act
Provides an overview of the Corporations Act, including the effects of the Act on day-to-day work, with particular emphasis on disclosure requirements.
Discusses privacy principles and focuses on the procedures that should be followed to ensure information gathered about customers remains confidential.
Section 8—Code of Practice and dispute resolution
Examines specific features of the General Insurance Code of Practice, including the role of the Code in setting standards of practice for the insurance industry, and highlights how the Code affects day-to-day work. It also discusses the handling of disputes and presents models of both internal and external dispute handling systems.
Section 9—Working with clients
Gives an overview of the Corporations Act and discusses the effects of the Act on the day-to-day work of a broker, with particular emphasis on disclosure requirements.
Presents an overview of the claims process and how brokers can assist their clients with their claims.