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Academic Program | Online Courses


We will open the WORLD of knowledge for you

The Academic Program is the formal recognition of your professional knowledge and experience in franchising and other business. It demonstrates that you understand the complexities and best practice in franchising and have invested time to continuously develop your understanding.This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context,

Together with European Chamber of Commerce, Industry and Franchise, the Romanian Franchise Association (ARF) developed this online e-learning initiative both to increase the prospective franchisees knowledge of the franchise industry, and also to have a better understanding what involves investing in a franchise. 

Specializations - If you want to master a specific career skill, consider joining a Specialization. You’ll complete a series of rigorous courses, tackle hands-on projects based on real business challenges, and earn a Specialization Certificate to share with your professional network and potential employers.

The future of your organization depends on an educated workforce

Franchising Courses Retail services courses


Our franchising course is a unique program that provides you with a comprehensive look at the franchise sector in an engaging and dynamic environment. Any franchisor is seeking to preserve the success of his franchise network.  That’s why the training courses have a huge impact when we are talking about building strong financial results, growing a profitable brand, improving relationships with franchisees, but also when we discuss about how can we improve consumer loyalty.  Our team has both the experience and resources to help either prospective franchisors or the ones already presented on the market to build or to grow an innovative and affordable franchise training program.


This qualification reflects the role of individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs.This qualification provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants. Individuals with this qualification are able to perform roles such as area manager, state manager, senior store manager, cluster manager and small business owner.

Franchising | Online Courses

Franchisor Franchisee Manager courses Certification-in-Franchise courses
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Creating Certified Business Heros

The Academic Program provides a hands-on, practical learning environment, along with soft skills to ensure our students are prepared to enter the workforce. Our graduates leave for the workforce, truly ready for the industry and highly employable. We understand that every hero and heroine have busy schedules, so we provide flexible study options to suit their schedule.

For our suited heroes in the corporate world, we provide customised training solutions, so they can hone the exact skills they require to complete the job.

Online Courses

Advanced Diploma of Travel and Tourism Management    Advanced Diploma of Hospitality Management   Diploma of Holiday Park and Resort Management   Diploma of Travel and Tourism Management

Diploma of Retail Management   Diploma of Retail Leadership    Certificate in Retail Management    Advanced Diploma of Business

Diploma of International Business   Certificate in Insurance Broking    Diploma of Insurance Broking     Diploma of Credit Management


Those courses are available upon request

  1. Certificate IV in Project Management Practice
  2. Certificate IV in Leadership and Management
  3. Certificate IV in Environmental Management and Sustainability
  4. Certificate IV in Small Business Management
  5. Diploma of Human Resources Management
  6. Diploma of Project Management
  7. Advanced Diploma of Management (Human Resources)
  8. Advanced Diploma of Program Management
  9. Advanced Diploma of Community Sector Management
  10. Certificate III in Personal Injury Management
  11. Certificate IV in Credit Management
  12. Diploma of Finance and Mortgage Broking Management
  13. Diploma of Integrated Risk Management
  14. Diploma of Banking Services Management
  15. Diploma of Credit Management
  16. Diploma of Practice Management
  17. Certificate IV in Retail Management
  18. Diploma of Holiday Park and Resort Management
  19. Diploma of Event Management
  20. Advanced Diploma of Event Management
  21. Manage finances
  22. Lead and manage organizational change
  23. Develop and implement diversity policy
  24. Provide leadership across the organization
  25. Manage innovation and continuous improvement
  26. Contribute to organization development
  27. Develop and implement strategic plans
  28. Develop and implement a business plan
  29. Develop a marketing plan
  30. Develop workplace policy and procedures for sustainability
  31. Manage human resources strategic planning
  32. Manage risk

Academic Program Courses


This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions. This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

Tourism Travel courses

Possible job titles include:

  1. area manager or operations manager
  2. café owner or manager
  3. club secretary or manager
  4. executive chef
  5. executive housekeeper
  6. executive sous chef
  7. food and beverage manager
  8. head chef
  9. motel owner or manager
  10. rooms division manager.


This qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators. Individuals in these roles may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions. Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities.

Business courses

Performance criteria describe the performance needed to demonstrate achievement of the element.

  1. - Identify the relationship between corporate risk and organisation’s business continuity management framework
  2. - Analyse and determine internal and external risk context by collecting information relating to the organisation’s priorities, operations and environment
  3. - Analyse and identify potential internal and external sources of disruption to the organisation’s priorities, operations and environment
  4. -Develop risk and disruption scenarios through business impact assessment/s